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Terms of Service

Last updated: 14 June 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, software, and services provided by WhiteBox (“WhiteBox”, “we”, “us” or “our”) (collectively, the “Services”). By accessing or using the Services, or by clicking to accept, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

1. The Services

WhiteBox provides inventory, order and multi-channel retail management software. We may update, improve or modify the Services from time to time. We may also release features that are identified as beta or experimental, which are provided “as is” and may be changed or discontinued.

2. Accounts and eligibility

You must provide accurate registration information and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorised use. The Services are intended for business use by persons aged 18 or over.

3. Trials, subscriptions, billing and taxes

  • Free trial. We may offer a free trial. At the end of the trial, you must subscribe to a paid plan to continue using paid features.
  • Fees. Paid plans are billed in advance on a recurring basis (monthly or as otherwise stated) at the rates shown at the time of purchase. Unless stated otherwise, fees are quoted in Singapore Dollars and are exclusive of applicable taxes (including GST), which you are responsible for.
  • Renewal. Subscriptions automatically renew for successive periods unless cancelled before the renewal date.
  • Changes. We may change our fees on reasonable prior notice; changes take effect at your next renewal.
  • Non-refundable. Except as required by law or expressly stated, fees are non-refundable.

4. Your content and data

You retain all rights to the data, products, and other content you submit to the Services (“Customer Content”). You grant WhiteBox a worldwide, non-exclusive licence to host, process, transmit and display Customer Content solely as necessary to provide and improve the Services. You are responsible for the accuracy and legality of Customer Content and for ensuring you have the necessary rights and consents, including for any personal data of your own customers. Our handling of personal data is described in our Privacy Policy.

5. Acceptable use

You agree not to: (a) use the Services in violation of any law or third-party right; (b) upload malicious code or attempt to gain unauthorised access to the Services or other accounts; (c) interfere with or disrupt the integrity or performance of the Services; (d) resell, sublicense or provide the Services to third parties except as permitted; or (e) reverse engineer or copy the Services except to the extent permitted by law.

6. Third-party integrations

The Services may interoperate with third-party services (such as sales channels, marketplaces, carriers and accounting tools). Your use of those services is governed by their own terms, and we are not responsible for them. We do not warrant that any integration will remain available, and a third party’s change to its service may affect functionality.

7. Intellectual property

The Services, including all software, design, text, and trademarks, are owned by WhiteBox or its licensors and are protected by intellectual-property laws. Except for the rights expressly granted to you, no rights are transferred. You may submit feedback, and you agree we may use it without restriction or obligation to you.

8. Availability and support

We aim to keep the Services available and reliable but do not guarantee uninterrupted or error-free operation. We may suspend access for maintenance, security, or to address risks to the Services. Support is provided according to your plan.

9. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. WhiteBox does not warrant that the Services will meet your requirements or that data will always be accurate or available.

10. Limitation of liability

To the maximum extent permitted by law, WhiteBox and its affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, goodwill or business, arising out of or relating to the Services. Our total aggregate liability arising out of or relating to these Terms or the Services will not exceed the amount you paid to us for the Services in the twelve (12) months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless WhiteBox and its affiliates from any claims, damages, liabilities and expenses (including reasonable legal fees) arising out of your Customer Content, your use of the Services, or your breach of these Terms or of applicable law.

12. Term and termination

These Terms apply while you use the Services. You may cancel at any time through your account; cancellation takes effect at the end of the current billing period. We may suspend or terminate your access if you materially breach these Terms or fail to pay fees due. Upon termination, your right to use the Services ceases. We may make Customer Content available for export for a limited period after termination, after which it may be deleted.

13. Confidentiality

Each party may have access to the other’s confidential information and agrees to protect it and use it only as needed to perform under these Terms, except where disclosure is required by law.

14. Governing law and disputes

These Terms are governed by the laws of Singapore, without regard to conflict-of-laws rules. The courts of Singapore have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, subject to any agreement to resolve disputes by arbitration where applicable.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and revise the “Last updated” date above. If we make material changes, we will provide reasonable notice. Your continued use of the Services after changes take effect constitutes acceptance.

16. Contact

Questions about these Terms? Contact us at hello@whitebox.sg.

WhiteBox
Singapore